Installation FAQs

Installation is split into two phases. We will install all the cabling first, so the whole car park will become EV-ready in one round of works. That’s the disruptive part and only happens once with Cosmic. Fitting individual chargers after takes a few hours. In allocated bays we install your charger when you order it; in shared car parks we add chargers as demand grows.

Phase 1: Installing cabling at your property

  • Disruption will be very limited during our installation. 

    We schedule works to minimise the impact to parking areas by working in small phases. This typically lasts for a couple of days and will require you to move your car out of your parking bay.

  • Cabling will be installed throughout the car park to ensure that it is ultimately placed in the immediate vicinity of your bay. 

    In underground car parks this is normally run on the ceiling or walls. Outside installations sometimes require ground works.

  • In each area of the car park we expect activity will take around 1-3 days although this is always communicated in our installation plan prior to starting a project.

  • Updates are available on our website - we create a dedicated page for each installation which is updated regularly. 

    If you have further queries please email contact@cosmic-charging.com

  • Yes. If you don’t move your car we may be unable to proceed with the installation or you may increase the risk of damage to your vehicle. Cosmic are not liable for damage in these circumstances.

  • Sometimes we need to temporarily turn power supplies off when we make final connections to our hardware. These ‘shutdowns’ are normally limited to 2 hours or so and will be communicated in advance to you. Unless stated otherwise they will only impact communal services such as lights in the car park area.

Phase 2: Installing your charger

  • We are normally able to install a single charger within 3-4 hours although we will keep you updated if this changes.

  • We will be installing your charger, the cabling required to connect it to our ‘Phase 1’ infrastructure and any circuit protection devices required.

    Where the charger needs an additional mount we will also be undertaking works to install that.

  • You will be notified by Cosmic of your installation date and time in advance.

    If you have any issues on the day please call us on 0330 133 1975.

    Our engineer will typically call you prior to attendance to ensure you’re ready for them.

  • Yes. If you don’t move your car we may be unable to proceed with the installation or you may increase the risk of damage to your vehicle. Cosmic are not liable for damage in these circumstances.

  • We will endeavour to accommodate any requests you have for charger location.

    We do however retain the right to select the final location which may be determined by safety, electrical regulations, insurer requirements, time or cost.

  • Cosmic work with a selected few charging manufacturers. We do so in order to secure the best value for our customers and to ensure the quality and consistency of maintenance and operation.

    If you have any queries about the charging products available please call us and we would be delighted to discuss this with you.

  • We typically aim to install within 15 working days - often it can be much quicker.

    Do let us know if you have a particularly tight time window and we’ll do everything we can to accommodate.